Legal
Shipping and Delivery
Policy
Effective date: [Effective date]
Draft — under legal review
Summary in simple words
- VANVED is an online service. Nothing is shipped; there are no physical goods.
- Your workspace is created right after signup and email verification.
- Paid plan features turn on as soon as payment is confirmed (usually within minutes).
- If something does not activate within 24 hours, contact support.
1. Nature of the service
VANVED provides software-as-a-service (SaaS), delivered over the internet at app.vanved.in and, where applicable, on your subdomain (yourname.vanved.in) or a custom domain. No physical product is shipped, so shipping charges, courier delays and customs do not apply.
2. Delivery timelines
| Event | When |
|---|---|
| Workspace and trial access | Immediately after signup; usually within a few minutes |
| Paid plan or upgrade | On payment confirmation from the payment gateway (usually instant; may take up to 24 hours if the bank is slow). Upgrades take effect immediately |
| Added modules/limits | At the time the plan changes |
| Custom domain connection | After you add the DNS records we show you and the domain is verified; SSL is then provisioned (typically within [FILL: e.g. 24-48 hours], depending on DNS propagation) |
| Onboarding / data import assistance | By appointment, as agreed in writing |
| Invoice | Emailed and available in the app after each successful payment |
3. What you receive
Login credentials (email + password or Google sign-in), access to the modules in your plan, and a GST invoice. Delivery is made by email to the address you registered; make sure it is correct.
4. Failed or delayed activation
If payment was debited but the plan did not activate within 24 hours, email [FILL: Support email] with the transaction ID. We will activate it or refund per the Refund Policy.
5. Tenant sales
When a Tenant sells physical or digital goods to its customers using VANVED tools (shop, POS, bookings, courses), shipping, delivery and return terms are the Tenant's, and must be shown on the Tenant's site. VANVED does not ship those goods.
6. Contact
[FILL: Support email], [FILL: Support phone], [FILL: Legal entity name], [FILL: Registered address].