Legal
Cookie
Policy
Effective date: [Effective date]
Draft — under legal review
This page is a working draft and has not yet been reviewed by a lawyer. Details shown highlighted in [brackets] are still to be filled in by the company.
Summary in simple words
- We use a few small files (cookies / local storage) to keep you signed in and secure.
- Analytics and marketing cookies are used only if you say yes in the cookie banner.
- You can change your choice any time from "Cookie settings" in the footer.
2. What we use
| Category | Purpose | Examples [FILL: engineering to confirm exact names] | Duration | Consent needed |
|---|---|---|---|---|
| Strictly necessary | Sign-in session and refresh token, security (CSRF on admin pages), load balancing, remembering your cookie choice | auth token (access ~30 min, refresh up to 14 days), csrftoken/sessionid (admin pages only), vanved_cookie_consent | session to 14 days; consent record 12 months | No |
| Preferences | Language, theme, last-used filters | [FILL] | up to 12 months | Yes |
| Analytics | Understand which pages are used so we can improve | [FILL: analytics tool, if any] | [FILL] | Yes |
| Marketing | Measure campaigns, retargeting | [FILL: if any; otherwise state "We do not use marketing cookies"] | [FILL] | Yes |
Tenant websites. Websites built with our site builder may add their own cookies (e.g. chat widget, forms, payment checkout from Razorpay/Cashfree, embedded maps/videos). Each Tenant is responsible for its own cookie notice for its visitors. The helpdesk chat widget stores a visitor token in the browser to continue a conversation.
4. Your choices
Use the cookie banner (Accept all / Reject non-essential / Customise), the "Cookie settings" footer link, or your browser settings. Blocking necessary cookies will stop sign-in from working. A withdrawal of consent is as easy as giving it, in line with the DPDP Act.
5. Do Not Track
We do not currently respond to browser Do Not Track signals.
6. Contact
[FILL: Grievance email] / [FILL: Support email].