Legal

Acceptable Use
Policy

Effective date: [Effective date]

Draft — under legal review
This page is a working draft and has not yet been reviewed by a lawyer. Details shown highlighted in [brackets] are still to be filled in by the company.

Summary in simple words

Use VANVED lawfully. No spam, scams, illegal content, harassment, hacking, or misusing people's personal data. Only message people who agreed to hear from you. If you break these rules, we may remove content or suspend your account.

This policy is part of the Terms and is also the "rules and regulations" and "user agreement" referred to in Rule 3(1)(b) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It applies to Tenants, their users and anyone using Tenant websites hosted on VANVED.

1. You must not upload, publish, send or share content that

  • belongs to another person and you do not have the right to use it; infringes copyright, trademark or other IP rights;
  • is obscene, pornographic, paedophilic, invasive of another's privacy, defamatory, hateful, racist, or promotes gambling, money laundering or violence;
  • harms children in any way, or exploits minors' data;
  • impersonates a person or organisation, or deceives about the origin of a message (phishing, fake invoices, fake reviews);
  • contains software viruses or code to disrupt systems;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, public order, or incites an offence;
  • is patently false and misleading information intended to mislead or harass;
  • violates any law in force in India.

2. You must not use the Service to

  1. Send spam or unsolicited WhatsApp/SMS/email, or message people without valid opt-in; ignore opt-outs; breach TRAI DLT, WhatsApp Business or CAN-SPAM-style rules.
  2. Collect personal data without notice/consent, buy or scrape contact lists, or use data for a purpose different from what was notified.
  3. Track, profile or advertise to children, or process a child's data without verifiable parental consent where required.
  4. Sell restricted goods or services, run Ponzi, MLM-for-money-circulation or unlicensed financial/lending/crypto schemes, or take payments for illegal items.
  5. Attempt to access other Tenants' data, probe or scan the platform, bypass rate limits, overload systems, or reverse engineer the software.
  6. Share accounts credentials broadly, resell the Service without a written agreement, or exceed plan limits through automation.
  7. Send requests to internal or private network addresses through integrations or webhooks (blocked by our network guard).
  8. Misuse AI features to generate unlawful content or to submit data you have no right to share.
  9. Use biometric, location or attendance data of staff or others without lawful basis and notice.

3. Enforcement

We may, with or without notice depending on severity: remove or disable access to content; warn; suspend or terminate accounts; preserve records and share them with law enforcement as required. Where we take down content on our own, we will tell the affected Tenant unless prohibited. Illegal content that is the subject of a court order or government notice will be removed within the time stated in that order (generally 36 hours for government/court orders under the IT Rules).

4. Reporting abuse

Report abuse or complaints about content on a Tenant website to [FILL: Grievance email] or use /grievance. Include the URL, what is wrong and your contact details. We acknowledge within 24 hours and resolve within 15 days.