Support tickets from walk-ins, calls, email, WhatsApp and the public website, with SLA timers, a conversation thread and internal notes.
Key capabilities
What it does
- Omni-channel tickets
Tickets from walk-ins, calls, email, WhatsApp and the public website land in one queue.
- SLA timers
See which tickets are breaching their SLA before it happens.
- Conversation thread
A single thread per ticket, with internal notes only staff can see.
- Reports
See ticket volume and resolution reports.
In practice
How different businesses use it
- A gym, salon or school
Give members, students or guests one place to raise a support request.
- A factory
Track internal maintenance requests with the same SLA discipline.
Related modules